Shipping policy
Urban Staalkies Shipping Policy
Effective Date: 6 May 2026
At Urban Staalkies, we aim to deliver your order quickly, safely, and efficiently.
1. Processing Time
- Orders are processed within 1–7 business days after payment is confirmed
- Orders are not processed on weekends or public holidays
- During high-demand periods (launches, promotions), processing times may be slightly extended
2. Shipping Rates & Delivery Times
Shipping costs are calculated at checkout based on your location.
Estimated Delivery Times:
- Major Cities (Johannesburg, Pretoria, Durban, Cape Town): 2–7 business days
- Regional Areas: 3–6 business days
- Remote Areas: 5–8 business days
Please note: Delivery times are estimates and may vary depending on the courier.
3. Free Shipping
We may offer free shipping on orders above a certain amount (e.g. R1000+). This will be clearly indicated during promotions.
4. Order Tracking
- Once your order has been shipped, you will receive a tracking number via email or SMS
- You can use this to monitor your delivery in real time
5. Delivery Address
- Please ensure your shipping details are accurate and complete
- Urban Staalkies is not responsible for delays or lost parcels due to incorrect addresses
6. Failed Deliveries
- If a delivery attempt fails, the courier may retry or contact you directly
- Additional charges may apply for re-delivery if the failure is due to incorrect information or unavailability
7. Damaged or Missing Items
If your order arrives damaged or incomplete:
- Notify us within 48 hours of delivery
- Provide your order number and supporting photos
- We will resolve the issue as quickly as possible
8. Delays
While we strive to meet delivery timelines, delays may occur due to:
- Weather conditions
- Courier issues
- High order volumes
Urban Staalkies will not be held responsible for delays outside of our control, but we will always assist where possible.
9. Contact Us
For any shipping-related queries:
Email: info@urbanstaalkies.com
Phone: +27732587237