Refund policy

Urban Staalkies Return Policy

At Urban Staalkies, we take pride in delivering quality apparel. If you’re not completely satisfied with your purchase, we’re here to help.

1. Returns Eligibility
Items may be returned within 7–14 days of delivery (you can adjust this timeframe) provided that:

• The item is unused, unworn, and unwashed
• It is in its original condition and packaging
• All tags and labels are still attached

2. Non-Returnable Items
The following items cannot be returned:

• Items marked sale or promotional items
• Custom or personalized products
• Any item that shows signs of wear, damage, or alteration

3. Exchanges
We offer exchanges for:

• Incorrect sizes
• Defective or damaged items

Exchanges are subject to stock availability. If your preferred size is unavailable, a store credit or refund may be issued.

4. Refunds
Once your return is received and inspected:

• Approved refunds will be processed within 5–7 business days
• Refunds will be issued via the original payment method or as store credit, depending on your policy

5. Return Shipping

• Customers are responsible for return shipping costs, unless the item received was incorrect or defective
• We recommend using a trackable shipping service to ensure your return is received

6. How to Initiate a Return
To request a return or exchange:

• Email us at [your email address]
• Include your order number and reason for return
• Our team will guide you through the next steps

7. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery with photos, and we will resolve the issue promptly.